Index

A) Problems BEFORE clicking the update button in Excel (preparing phase)
There is no proper industry for my company
There is no ticker(s) for my company

B) Problems AFTER clicking the update button in Excel (DOS window)
DOS window disappears quickly after clicking Excel's update button
Login to server xyz or user verification failed
ERROR: Could not find information provider from the database
ERROR: The company (xyz) cannot be found in the database.
ERROR: The company (xyz) does not belong to any industry.
ERROR: Currency (xyz) not found from the database
ERROR: Analyst has made no reservation.
ERROR: NumberFormatException in dat.Value()
Any other error

A) Problems BEFORE clicking the update button in Excel (preparing phase)

There is no proper industry for my company

If you cannot find a proper industry for your company in Company Management, you can add a new industry with the following way:

1. Click 'Add new' in the industry row in Company Management
2. Write the name of the new industry and choose a possible parent industry for it. If you want to add a new main (parent) industry, select the first parent industry option: 'I want to add a new parent industry'.

There is no ticker(s) for my company

If you cannot find the right ticker for your company in Company Management, you can add a new ticker with the following way:

1. Click 'Add new' in the ticker row in Company Management.
2. Fill all the fields and click Add ticker. You can find the ISIN code from the stock exchange web site. Another way is to search it from the internet with the words: isin code company_name.

B) Problems AFTER clicking the update button in Excel (DOS window)

When you click the update button in the Excel model, a Dos window will open. The new window shows you how the update process goes on. If you get any error, see whether you can find a solution for it from below.

After clicking Excel's update button nothing happens (or DOS window disappears quickly)

Problem

You click the update button in Excel and confirm the questions. Then nothing happens, except a black icon quickly flashes in Windows' toolbar (this may also happen so quickly that you cannot even notice it). This probably means that there is something wrong in the computer settings, for example you may have no Java Runtime Environment (JRE) installed. In order us to help you, please do the following.

Action

Open the DOS command prompt (Start - Run - write cmd - click Ok). Then write the following commands (click enter at the end of the row):

cd \valuatum\Excel2DB
startcopy

Now the process starts and you can see the error text. Copy the text and send it for us by email or using contact form. You can copy in command prompt window so that first paint the area and then click enter (same as ctrl + C in other programs). If you are not able to paint any area, click the icon of the window and choose Properties. Select Settings tab and set Quick edit as checked.

Login to server xyz or user verification failed

Examples of error messages

1. Login to server null or user verification failed
2. Login to server http://wrong.ip.address or user verification failed
3. Login to server http://194.100.37.182 or user verification failed

Solution

Check the Database-interface sheet in your Excel model (the last sheet on right). In the D column, quite low there are cells for username, password and server. Please, make sure that the values exist and they are written right. The value in the server cell should be: http://194.100.37.182. If you cannot solve the problem with these instructions, please contact Valuatum.

Information about error examples

1. The first error example refers to a case where the server cell is empty in the database-interface sheet.
2. The second example means that the value in the server cell is wrong.
3. The third example refers to a situation where your username and/or password are wrong.

ERROR: Could not find information provider from the database with queryKey: xyz

Examples of error messages

1. Could not find information provider from the database with queryKey: null
2. Could not find information provider from the database with queryKey: Finlan

Solution

Check the Database-interface sheet in your Excel model (the last sheet on right). In the D column, quite low there is a cell for Your company's name / Freelance country.

If you are a freelance analyst, write there the name of your country, for example: Finland, Sweden, Baltics etc.

If you are a professional analyst, write there your company's name, for example: My Bank.

Information about error examples

1. The first example refers to a case where the cell is empty.
2. The second example refers to a case where there is a typo in the cell.

ERROR: The company (xyz) cannot be found in the database. Information provider: abc

Examples of error messages

1. The company (null) cannot be found in the database. Information provider: Finland
2. The company (Aspo) cannot be found in the database. Information provider: Finland
3. The company (Nokia Plc.) cannot be found in the database. Information provider: Finland

Solution

1. Check that the company name written in the F1 cell in the I-main sheet in your Excel model is correct.
2. Check that there exists a company with this name in the database. If the desired company does not exist yet, you can create or update it in analyst pages.

Basically make sure that the company name in Excel equals the one in the database.

Information about error examples

1. The first error example refers to a case where the cell F1 in the I-main sheet is empty.
2. In the second error example there probably isn't a company called 'Aspo' in the database.
3. The third one is an example of the situation where company called 'Nokia' exists in the database but the process fails since 'Nokia' 'Nokia plc'.

ERROR: The company (xyz) does not belong to any industry.

Example of error messages

1. ERROR: The company (Ericsson) does not belong to any industry.

Solution

Each company must belong to an industry in the database. You can define the industry in company management.

Information about error examples

1. The company Ericsson exists in the database and it is written with the same way in the Excel model. However, it does not belong to any industry (e.g. Telecommunication) yet.

ERROR: Currency (xyz) not found from the database

Examples of error messages

1. Currency (null) cannot be found in the database.
2. Currency (CAD) cannot be found in the database.

Solution

The currency is defined in the cell F2 in the I-main sheet. (In older versions it is in the Database-interface sheet.) Check that you have written it correctly (for example: EUR).

If you are sure that there is no wrong value in the cell, please contact Valuatum. It may be that we haven't inserted the currency to the database yet.

Information about error examples

1. The first error example refers to a case where the cell F2 in the I-main sheet is empty.
2. In the second case the currency (Canadian dollar) does not exist in the database. Please contact Valuatum if this happens.

ERROR: Analyst has made no reservation.

Example of error message

1. ERROR: Analyst has made no reservation.

Solution

If you are a freelance analyst, you must reserve a company before you can insert it to the database. You can do that in Company reservation, in Analyst section.

See more information about reservation system.

ERROR: NumberFormatException in dat.Value()

Examples of error messages

The whole error message might look something like this:

Getting variable names...
ERROR: NumberFormatException in dat.Value()

java.lang.NumberFormatException: n.a

Solution

This kind of error message does not prevent from updating the model to the database. It just warns you that a certain value was not acceptable.

It means that you have not entered a number to a cell that should include only numbers. In the case above the inserted value would have been "n.a". One possible cell might be target price which accepts only numbers.

You can avoid the error message by removing "n.a" (or any other text) from the cell you had imputted it. If you have no information available for the cell, just leave it empty.

Any other error

Please contact Valuatum and we will solve the problem together.